A study conducted in 2011 by Symantec says that 53% of Indians have been a victim to mobile phone loss or theft. The number is huge and so is the issue. People consider it a tedious and stressful task to report a mobile theft. However, a missing complaint is necessary to ensure that you won’t be in trouble if the cellphone is misused.
In this story, we see how the Mumbai police helped in recovering a phone lost 8 months back in Mumbai. Navin had lost his phone while travelling in the busiest of Mumbai local trains from Churchgate to Andheri at about 8:30pm on 23rd May 2012. The next day, he visited the railway police station to file a missing complaint.
Now here we need to understand a difference between a missing complaint and a FIR. In the case of FIR, the police have to compulsorily take an action and the process gets a bit complicated. Police generally would not agree to lodge an FIR and recommend a missing complaint instead. Navin filed the missing complaint and submitted a copy of the bill (including the IMEI number).
Navin had no hopes of getting the phone back but his father sent a copy of the missing complaint to the Cyber Crime Cell to try out their luck. Neither Navin, nor his dad had been in touch with the police after that but after about 8 months the police could trace the phone’s IMEI number to Allahabad, UP (almost 1400 kms away from Mumbai). The railway police followed up with the new owner of the stolen phone in Allahabad and ensure that it was bought back to Mumbai. Once it was back in Mumbai, Navin was called to claim the phone.
On asking how Navin felt on getting his phone back, he said “I never had any hope for getting my phone back but to me my phone was valuable. Even today it commands a resale value of Rs 8,000, so it’s a lottery.” He also recommends to atleast file a complaint incases of phone loss/theft. This not only will increase your chances of getting your phone back, but also it will also protect you from any potential misuse of your phone.