Airtel Digital TV DTH is now on WhatsApp for the convenience of its users. Airtel Digital TV subscribers can now manage their DTH account through simple interaction on WhatsApp. To begin with, Airtel DTH users will be required to add the Airtel DTH WhatsApp number to their contacts and initiate a conversation.
Also read: Airtel DTH recharge offers 2021: get up to Rs 250 cashback on recharge of annual plans
Once the conversation is initiated, users will be presented with a host of options related to their Airtel DTH account. Among other options, users will be able to add a channel to their package, view channel pack details, upgrade their set-top box and more. Here’s how to use the service
How to manage Airtel Digital TV account through WhatsApp
Airtel DTH users can now manage their account on WhatsApp
Here are the steps to use the Airtel DTH chatbot on WhatsApp:
- Save +91-8130681306 to your contacts or use this link
- Refresh your WhatsApp contacts
- Open the chat
- Type ‘Hi’ and select an option provided to you
The Airtel Care Bot will present several options to the user including account information, package detail, recharge information, service request, and set-top box ugrade among others. Additionally, users can check their balance info, available recharge offers, and top-up their account right from WhatsApp.
From the package information option, Airtel offers services like adding a channel, modifying the existing pack, and subscribing to a value added service. If you opt for adding a channel, the bot will present you with the list of channel best suited for you pack. Users simply need to reply with the number corresponding to their desired channel and make payment through a clickable payment gateway link.
This move from the DTH service provider streamlines a lot of facilities for the users within WhatsApp, which would otherwise require them to navigate through the Airtel Thanks app or the official website.