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Amazon India prioritizes sales of essential products, temporarily stops low-priority shipments

On: March 24, 2020

The world is battling the coronavirus pandemic at the moment. Various state governments in India have ordered a complete lockdown thereby restricting the free movement of people. Tech companies like Samsung, OPPO and Vivo have temporarily shut down their manufacturing factories in the country. Now e-commerce portal Amazon has announced that it is prioritizing urgent items and temporarily discontinuing orders for ‘low priority’ products in India. The list of essential goods includes household staples, packaged food, personal care and hygiene products, among others.

Amazon will cancel and refund orders for low-priority products, starting today

The e-commerce platform will stop taking orders for low-priority products and disable shipments for the same. If you have already ordered any low-priority item, Amazon will reach out to you and give a choice to cancel it and receive a refund for prepaid items. The move goes into effect from today and Amazon will update users when it resumes normal operations. 

In a statement, Amazon said that To serve our customers’ most urgent needs while also ensuring safety of our employees, we are temporarily prioritizing our available fulfilment and logistics capacity to serve products that are currently critical for our customers such as Household Staples, Packaged Food, Health Care, Hygiene, Personal safety and other high priority products. 

Amazon says that its decision may impact some of their seller’s business and it will continue to work in ways for small businesses to meet customer requirements in uncertain times. With every Indian state imposing lockdown, e-commerce firms like Flipkart, BigBasket, Zomato etc are suffering disruptions in their services. It is likely that those companies too will follow suit. 

Earlier today, we reported that smartphone maker Vivo suspended all upcoming product launches while Xiaomi’s first Redmi Note 9 Pro Max sale is also postponed. 

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Viraj Gawde

Viraj loves being in the creative field. Being a tech guy and resident tech advisor for his friends and family, his interest lies in smartphones, laptops and cameras. Passionate about creating art, his forte lies in photography. In his downtime, he loves gaming on his self-built rig and supporting FC Barcelona.