Amazon India: how to cancel an order or items in an order on Amazon, refund policy, and more

Amazon India is the most popular e-commerce platform in India. However, as with any mode of online shopping, it’s common to make an impulsive purchase and change your mind later. The good news is that Amazon India lets you conveniently cancel any order or part of an order from its app or website. You don’t even need to wait for your order to arrive to return it, since you have the option of cancelling it after it’s dispatched.

Also read: Amazon Prime: how to cancel Amazon Prime membership in India, how much refund do you get

Customers can simply head to their orders section on the app and website to cancel any order in progress. Here’s a step-by-step guide on how you can cancel your unwanted Amazon order and a primer on Amazon’s refund policy.

How to cancel Amazon order on app?

Amazon India lets users cancel order conveniently

Amazon India lets users cancel orders conveniently

Cancelling an Amazon order on the app is a very simple and straightforward process. You can easily do so from the ‘Your Orders” section in the app. Follow the steps below to cancel an order from the Amazon app.

  1. Open the Amazon app on your Android or iOS smartphone
  2. Click on the hamburger icon in the top left corner
  3. Select Your Orders
  4. Tap on the order you want to cancel
  5. Select the Request Cancellation option
  6. Follow the on-screen instructions
  7. The order will be cancelled
  8. If it was a prepaid order, the refund will be initiated to the original payment method
  9. In some cases such as if you ordered shoes or clothing, Amazon will give you an option to pick a different size, get a refund to your original payment method or as Amazon Pay balance.

How to cancel Amazon order on website?

If you don’t want to use the Amazon app or don’t have access to the app, you can also cancel your order from the Amazon India website. Follow the steps below to cancel your order on the website.

  1. Go to the Amazon India website
  2. Log in using your Amazon India id and password
  3. Click on the Returns & Orders in the top right corner
  4. Select the items you want to cancel
  5. Click on Cancel Items
  6. Provide reasons for cancellation
  7. Click on Cancel Checked Items
  8. Your order will cancelled immediately
  9. If it was a prepaid order, the refund will be initiated to the original payment method

Is it possible to cancel Amazon Order after dispatch?

In case your order has been dispatched already, it’s natural to wonder if you can still cancel the order. The good news is that Amazon India lets you cancel orders even after they have been dispatched.

  1. Follow the steps 1 to 7 above to cancel the order
  2. The cancelled items will be returned to Amazon
  3. Once Amazon receives the returned items, the refund will be initiated
  4. In case you’re still contacted for delivery, refuse to accept
  5. Once you refuse to accept the order, it will stand cancelled

What is Amazon India’s refund policy?

Amazon India has a good refund policy in place and the refund is initiated as soon as the returned items are received. In case the order has not been dispatched yet, the refund is immediately initiated. Below are the timelines for refund through various methods.

Refund methodAmazon fulfilled ordersSeller fulfilled orders
Prepaid orders
Amazon Pay Balance2 hours2 hours
Credit/Debit card2-4 working days3-5 working days
Net Banking2-4 working days3-5 working days
UPI2-4 working days2-4 working days
Cash on Delivery
NEFT2-4 working days3-5 working days
Amazon Pay Balance2 hours2 hours
Cheque8-10 working days8-10 working days
Abhiman Biswas

Abhiman is obsessed with all things tech. His hobbies include reading on his Kindle and clicking random pictures on his phone. His secret superpowers happen to be mixing great cocktails and lip reading. In his spare time, you are likely to find him cleaning his aquascape, researching new species of aquatic fishes and planning which aquatic plants to buy next.