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BSNL customer care: how to contact on BSNL on phone, email, Twitter help accounts and Selfcare Portal

On: February 27, 2021

BSNL is the state-run telecommunications company that was founded in the year 2000. Since then, it has been providing voice and internet services through fixed lines and mobiles. With its services spread pan-India, BSNL has more than 120 million users in both urban and rural areas. Users may have to reach out to BSNL for various reasons.

Also read: BSNL Bharat Fiber broadband plans 2021: price, how to book, installation, speed, benefits, all offers and details

Unlike the private telcos like Reliance Jio, Airtel or Vodafone Idea (Vi), where customer grievances are handled only by common toll free phone numbers, mail IDs and Twitter accounts, BSNL manages the customer grievances at the telecom circle level apart from having common facilities.  Hence you may find it confusing when it comes to raising a complaint or reporting an issue to BSNL. 

In earlier days, speaking to the customer care was available only via a toll-free number. In this digital era, there are various ways to contact the BSNL customer care that include:

  1. Toll free helpline number
  2. Email
  3. Twitter
  4. Official Selfcare Portal

Apart from raising the complaint, the other reason why users want to dial the customer care is for a new SIM activation. In this article, we are going to list down the various available options that we have to contact the BSNL customer care for users residing in their respective telecom circles. 

How to contact BSNL customer care through toll-free number

BSNL offers various services to its customers that include Landline, Broadband, GSM Prepaid & Postpaid Mobile, and Enterprise services. Hence, users need to know which number should be dialed for the redressal of the grievances. Below is the list of toll free phone numbers that you can call 24 x 7 for complaints, general enquiries pertaining to all BSNL services:

BSNL Landline customer care numbers

BSNL has a landline subscriber base of nearly 2 crore in India. Landline users can approach the customer care executives 24 x 7 by dialing any of the below toll free numbers.

  • Call 1500 from s BSNL mobile or Landline phone
  • Call 1800-345-1500 from other operator mobile or Landline phone

BSNL GSM Postpaid / Prepaid mobile customer care numbers

BSNL has over 10 percent market share in the prepaid and postpaid mobile services in India with a subscriber base of 118 million. Both prepaid and postpaid users can register their complaints or enquire about the offers and other services by calling any of the below toll free numbers.

  • Call 1503 from BSNL mobile or Landline
  • Call 1800-180-1503 from other operator mobiles or Landline

BSNL Broadband customer care numbers

BSNL is seeing a dip in broadband subscriber base across India, thanks to hefty competition from private players like ACT Fibernet, Airtel Xstream Fiber, Jio Fiber, etc. It is still a strong player in the rural market due to the deep roots it has had in the remote areas since a long time. Currently, the broadband subscriber base stands at 7.75 million. BSNL has offered its users two ways to call its help line:

  • Call 1504 from BSNL mobile or Landline
  • Call 1800-345-1504 from other operator mobile or Landline

BSNL Enterprise Services customer care numbers

BSNL has a slew of enterprise services that include Multiprotocol Label Switching (MPLS) VPN, Internet Leased Line (ILL), Managed Network Services (MNS), Bulk SMS, Dark Fibre and others. Customers using any of the above mentioned services can call or send SMS to the customer care by dialing the following numbers:

  • Call 8004257007
  • SMS Short Code for BSNL: 57007
  • SMS for other operators: 948215700
  • Leased Line Call Centre: 1800-425-1957

How to contact BSNL customer care from Selfcare portal

BSNL Selfcare portal

BSNL has a dedicated selfcare portal, which offers features such as bill payment, new service booking, broadband password change, registering and tracking of complaints. Remember, the selfcare facility is available only for Landline, Broadband, Bharat Fiber, Wings, BB over WiFi, and BB over EPBAX users. Prepaid and postpaid mobile users cannot access this portal for registering complaints.

BSNL Landline, Broadband and Bharat Fiber: list of issues for which users can complain about through the portal

BSNL Selfcare portal-1

BSNL landline, broadband and Bharat Fiber customers can raise the complaints through the selfcare portal if they have following issues:

  • Phone Dead
  • Completely Out of Order
  • Broadband Disturbance in the Line
  • Noisy
  • Broadband Completely Out of Order
  • Broadband Slow Speed
  • Broadband Username/Password
  • Others

How to raise a complaint through the BSNL Selfcare portal?

BSNL Selfcare portal register complaint

BSNL Fiber, landline and broadband users can submit the complaint through the selfcare portal in easy steps. You don’t require registration or a login to submit the complaint.

  1. Visit the BSNL Selfcare portal
  2. Click on the ‘Register Complaint’ link located on the side bar
  3. In the next page, choose ‘Register Complaint’
  4. Choose the ‘Service Type’ from the drop down menu
  5. If you are using broadband and landline, it will ask you to enter the Telephone number
  6. Choose the complaint type from the list
  7. Enter the captcha
  8. Click on ‘Submit Complaint’

Once you submit the complaint, you will be given a ‘Service ID’ using which you can track the status of the complaint in the same portal (link).

BSNL Selfcare portal track status

How to contact BSNL customer care through Twitter?

Twitter is the major platform that helps companies to reach out to the customers for solving major and minor issues that customers come across while using the services. BSNL has dedicated Twitter handles specific for each telecom circle. All BSNL landline, broadband, prepaid and postpaid mobile users of respective telecom circles can thereby tag or DM their query to respective Twitter handles. Customer care executives will reach out to users with the solution in the form of reply. In any case, if users feel the first level of complaint is not addressed or not satisfactory, they can tag the Chairman and Managing Director of BSNL.

List of Twitter handles operated by BSNL

  1. https://twitter.com/BSNLCorporate (BSNL)
  2. https://twitter.com/bsnl_tt (BSNL Telangana)
  3. https://twitter.com/BSNL_KTK (BSNL Karnataka)
  4. https://twitter.com/bsnl_ap_circle (BSNL Andhra Pradesh)
  5. https://twitter.com/BSNL_KL (BSNL Kerala)
  6. https://twitter.com/BSNL_BR (BSNL Bihar)
  7. https://twitter.com/BSNL_RJ (BSNL Rajasthan)
  8. https://twitter.com/BSNL_JKD (BSNL Jharkhand)
  9. https://twitter.com/BSNL_CHTD (BSNL Chennai)
  10. https://twitter.com/BSNL_UKD (BSNL Uttarakhand)
  11. https://twitter.com/BSNL_UPW (BSNL UP West)
  12. https://twitter.com/BSNL_JK (BSNL Jammu & Kashmir)
  13. https://twitter.com/BSNL_KOTD (BSNL Kolkata)
  14. https://twitter.com/BSNL_PB (BSNL Punjab)
  15. https://twitter.com/BSNL_OR (BSNL Odisha)
  16. https://twitter.com/BSNL_CG_Circle (BSNL Chhattisgarh)
  17. https://twitter.com/BSNL_GJ (BSNL Gujarat)
  18. https://twitter.com/BSNL_HR (BSNL Haryana)
  19. https://twitter.com/BSNL_WB (BSNL West Bengal)
  20. https://twitter.com/BSNL_NE1 (BSNL North East 1)
  21. https://twitter.com/BSNL_UPE (BSNL UP East)
  22. https://twitter.com/BSNL_AN (BSNL Andaman and Nicobar)
  23. https://twitter.com/BSNL_NE2 (BSNL North East 2)
  24. https://twitter.com/BSNL_TN (BSNL Tamil Nadu)
  25. https://twitter.com/BSNL_MP_Circle (BSNL Madhya Pradesh)
  26. https://twitter.com/CMDBSNL (BSNL Chairman and Managing Director)

How to contact BSNL customer care through email

As we reported earlier in this article, BSNL has state specific customer care numbers and email IDs to address the customer’s issues and grievances. This facility can be used by all BSNL users (including landline, broadband, prepaid and postpaid mobile). To make it easy for you to contact the operator, we have listed down all the phone numbers and email IDs to make it easy for you to contact the operator in case of any issues: 

List of BSNL customer care numbers and email IDs of all states

  1. Andaman & Nicobar: 03192-233800;  cgm_an@bsnl.co.in
  2. Andhra Pradesh: 040-23201212, pg_ap_gmo@bsnl.co.in
  3. Assam: 0361-2736394, gmadmin_assam@bsnl.co.in
  4. Bihar: 0612-2205900, gmo_bihar@bsnl.co.in
  5. Chhattisgarh:  0771-2229300, pg_cgappeal@bsnl.co.in
  6. Chennai: 044-26400088, suseelagopi.sg@gmail.com
  7. Gujarat: 079-26481366, gmnwocfa@gmail.com
  8. Himachal Pradesh: 0177-2628880, app_auth_hp@bsnl.co.in
  9. Calcutta: 033-22438000, gmsmctd@bsnl.co.in
  10. Jharkhand: 0171-2602700, gm_cfa_hr@bsnl.co.in
  11. Haryana: 0651-2208800, gmcfajkd@gmail.com
  12. Jammu & Kashmir: 0191-2477222/0191-2477789, gmcfajk@gmail.com/ gmnwpcmjk@gmail.com
  13. Karnataka: 080-25555111/080-22865300, appellate_msktk@gmail.com/gmhrabgtd@gmail.com
  14. Kerala: 0471-2306600, gmhrkerala@gmail.com
  15. Madhya Pradesh: 0755-2570700, gm_regulation@bsnl.co.in
  16. Maharashtra: 022-26619001, gmnwocfa@bsnl.co.in
  17. North East: 0364-2504181/03862-235888, gmhrne1@gmail.com
  18. Odisha: 0674-2535399, gmcfaor@gmail.com

BSNL new SIM activation process

TRAI has set a new rule for all the telecom companies, wherein the customers who purchase a new SIM card need to verify their identity through tele-verification. So, once you purchase a new BSNL SIM card, you need to follow a process to get it activated. Here it goes:

  • Insert the new BSNL SIM card in your mobile
  • Dial 1507 or 123
  • You will be asked about the details of the identity proof you had submitted while purchasing the SIM card
  • Enter all the details asked by the tele-verification bot
  • Your new BSNL SIM is activated
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