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Samsung announces pick-up and drop services for smartphones and tablets: price, how to schedule

Highlights

  • Samsung is offering contactless pick-up and drop service for mobiles and tablets
  • It allows users to get their devices repaired without having to step out of their homes
  • Samsung’s contactless services also include WhatsApp, Remote Support, and Live Chat

Samsung has launched a pick-up and drop service for smartphones and tablets in India. The facility is available for consumers in 46 cities across the country. In the midst of the COVID-19 pandemic and state lockdowns, customers can get their devices repaired with the pick-up and drop service and not having to step out of their homes.

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In a press release, Samsung said We are confident our wide service network and many contactless service options will help deepen our consumer connect while providing greater convenience. We are hopeful consumers will utilize the pick-up and drop service while they stay home and stay safe,”

Samsung pick-up and drop service: availability, eligible smartphones

Samsung pick-up and drop

Samsung pick-up and drop service isn’t free and instead offered at a reasonable price

The Samsung pick-up and drop service is available in 46 cities including Delhi, Gurgaon, Mumbai, Kolkata, Chennai, Pune, Bangalore, Ahmedabad, Ghaziabad, Faridabad, Noida, Chandigarh, Ludhiana, Jalandhar, Jaipur, Udaipur, Jodhpur, Agra, Lucknow, Varanasi, Dehradun, Guwahati, Bhubaneswar, Patna, Durgapur, Ranchi, Thane, Aurangabad, Kolhapur, Nagpur, Surat, Vadodara, Bhopal, Indore, Raipur, Rajkot, Jabalpur, Coimbatore, Madurai, Kochi, Calicut, Tirupati, Hubli, Hyderabad, Vijayawada and Vishakapatnam. 

Users of Samsung Galaxy A, Galaxy M, Galaxy S, Galaxy F, Galaxy Note, Galaxy Fold smartphones as well as tablets are eligible for the pick-up and drop service. 

Samsung pick-up and drop service: price

Consumers visiting Samsung service centres can also opt for drop-only service so that they can get their devices home-delivered post repairs. It’s worth noting that the service isn’t free. A pick-up and drop facility costs Rs 199 while a drop-only service is priced at Rs 99. Due to the ongoing pandemic, the pick-up and drop service is available for non-containment zones falling within municipal limits and with adherence to curfew rules. 

Samsung pick-up and drop service: how to use

Samsung offers a bunch of contactless services in India. Consumers can opt for WhatsApp, Remote Support, Live Chat, technical assistance through the call centre, or access to DIY videos on Samsung website and YouTube. 

Users can register for the pick-up and drop service and get 24×7 support on WhatsApp by sending a text to Samsung’s number at 1800-5-7267864. The WhatsApp support offers users technical support, the status of the repair, and information about service centre locations. With Remote Support, Samsung call centre agents can work on consumer’s Galaxy smartphone remotely through the internet and diagnose the issue online to provide an instant resolution.

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Viraj Gawde

Viraj loves being in the creative field. Being a tech guy and resident tech advisor for his friends and family, his interest lies in smartphones, laptops and cameras. Passionate about creating art, his forte lies in photography. In his downtime, he loves gaming on his self-built rig and supporting FC Barcelona.