Uber announces new measures to reduce trip cancellations across India


  • The feature was initially available in 20 cities as part of a pilot program
  • Meanwhile, drivers are getting a 15% increase in payments
  • Uber also introduced changes to benefit Uber Moto partners

Catching an Uber in India is often a tricky process. From drivers accepting the trip and refusing to take you to your destination, from instances of some drivers seeking more money on top of the trip fare. Uber India is finally taking a decisive step towards curbing some of these consumer pain points with a new update to its mobile apps across India.

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It’s worth noting that the update first appeared as part of a pilot program in May across 20 cities. The current update expands the feature’s availability across all parts of the country. So how does Uber plan to avoid drivers from cancelling trips? The company said it is providing the rider’s destination to the driver before the trip is accepted. This would help avoid incidents of drivers accepting the trip and later rejecting them upon realizing the destination.

“To enhance transparency and remove frustration for riders and drivers, drivers on the Uber platform across India will now be able to see the trip destination before they decide to accept the ride,” Uber India said in a statement.

“Encouraged by the reduction in the number of trip cancellations after the pilot launch in May 2022, Uber has decided to do away with the trip acceptance threshold and rolled out the unconditional feature to all cities. Uber will continue monitoring feedback from drivers and riders and make changes if required,” the company added.

Drivers will receive more money

The ride-hailing service said it has bumped driver payments by 15%. Moreover, the payout will now occur on weekdays, while drivers will also know if the rider will pay for the trip via cash or online methods. Additionally, drivers will be compensated when they travel a significant distance to pick up a rider.

Uber Moto is also witnessing some changes, with customers receiving notifications when there are waiting charges. The company will further handle operational charges incurred by Uber Moto partners at Delhi, Mumbai, Pune, Hyderabad, and Bengaluru airports.

Via: 91Mobiles