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Users face Sony Liv login issues, Twitter erupts in frustration

Highlights

  • Several Sony Liv subscribers were signed out automatically
  • Attempts to sign in were hit by errors
  • The service seems to be functioning normally as of now

While the content portfolio on Sony Liv is among the best in India, the same can’t be said about its apps. According to several user reports on social media (and my own experience), Sony Liv has automatically signed out its subscribers amidst the 2nd ODI between England and India at Lord’s. Attempting to sign in via OTP didn’t do much either. Meanwhile, deleting and reinstalling the app wouldn’t help. A majority of the users started seeing the ESOCKETTIMEDOUT error after entering the four-digit OTP received on their phones.

Also ReadSony LIV subscription plans 2022

The issue seems to be affecting both mobile, web, and TV users, leading to anger and frustration from subscribers. Meanwhile, trying to sign in via the mobile app, pulls up an error page (shown below). The app seems to think I’m in the U.S., and I had to confirm that my VPN connection was off to make sure. Overall, this is not a good look on Sony, particularly given the timing.

Sony Liv Error Message

 

 

The Sony Liv team is probably in damage control mode internally, but the service hasn’t offered a comment on this latest outage. However, the Sony Liv Twitter page is letting some users know that the service is back up again. “Hello, apologise for the trouble. This issue has been resolved now. If the issue persists, please write to us and we’ll get this checked internally,” the company said.

We reached out to Sony Liv for a comment on the login concerns, but haven’t heard back yet. It’s anybody’s guess as to what caused this temporary glitch.

Twitter was impacted by outages, too

Thousands of users were unable to access Twitter earlier today due to a global outage. Downdetector.com found around 50,000 complaints/reports on this particular concern.  Fortunately, the service didn’t take long to be up and running again.

Via: Daily Express

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