- Customers disappointed after Google Pixel 7 falters
- Users share photos of damaged screens.
It was announced in October that Google would unveil the Pixel 7 and Pixel 7 Pro, following a year filled with problems for the Pixel 6, Pixel 6 Pro, and Pixel 6a. After months of good performance for the two latest Pixels, an issue plaguing the Pixel 7 has surfaced, leaving customers disappointed.
The rear camera glass, or the lens, on the Pixel 7 has cracked for a number of Pixel 7 users online. There were some users on Twitter and Reddit who shared images of their Pixel 7, which showed a crack over the rear camera glass.
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User reviews of the Pixel 7
Pixel 7 user Heydon Faber took to Twitter to show the damage. He says he hasn’t dropped the phone, but the camera lens is cracked. According to the tweet, “Not even a month, no drops, just regular use. Have a case on the phone. Been told It’s my problem. Is this really the quality control backed by google? It’s clearly a manufacturing defect, and I know I’m not the only one. Please fix this, google!”
The user in the tweet is referencing other complaints highlighting the same problem.”I pulled my phone out of my pocket, and the back camera glass was broken. I must have hit a corner while it was in my pocket. Has anyone else had this problem? I called around to the phone fixing stores, and nobody has the replacement parts yet. Don’t really want to have to mail this phone in to have it fixed as it’s currently the only phone I have,” writes a user on Reddit.
One user reported this issue last month when the glass was coming off the Pixel 7’s ultra-wide camera. Additionally, the lens broke even with the case on.
The same problem was reported by another user on Reddit. He went to a repair shop and was told that the whole back panel needed to be replaced, costing about $200. Nevertheless, Google offered the user a free replacement after he shared pictures of his Pixel 7. However, other users have not been contacted by Google regarding a replacement.