Xiaomi has inaugurated its 2000th authorised service centre in Delhi today. The Chinese brand has service centres in over 680 cities and according to Counterpoint, it maintained its lead with a 28 percent share with shipments growing 6 percent year-on-year from April 2019 to June 2019. Additionally, the leading manufacturer has reportedly introduced a new service van pilot in Delhi NCR region for repairs, according to Economic Times. The van will subsequently expand to the other cities as well after the trial run is over, the report stated.
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These steps have been taken to increase Xiaomi’s service coverage to 100 percent of the population from the current 90 percent. The service team of the company already provides TV installations in all PIN codes of India. According to the Red Quanta research report, Xiaomi is the leading brand in sales service quality as it has been providing better services through three consecutive quarters.
Muralikrishnan B, Chief Operations Officer, Xiaomi India, said, “At Xiaomi, we are truly focused towards making innovation accessible to everyone. With service quality being one of our key pillars of success, we continue striving to implement the best of our innovative measures across our after-sales and customer service efforts too. These innovative efforts played a crucial role in helping us earn the love and trust of millions of our Mi Fans and customers in India, thereby leading us to retain our number one position too.”
Xiaomi is notably the first brand in the Indian smartphone industry to have grabbed the ISO 9001:2015 and ISO 14001:2015 certification by Quality Austria. Xiaomi has also introduced insurance plans for screen damage cases and rolled out all-new extended warranties for its smartphone customers. These services would also expand to the other Indian regions soon, according to the brand.