- Android 11 was rolled out for the Mi A3 earlier this week
- However, several users have reported their devices getting bricked
- Xiaomi has issued a statement and promised a fix
[Update: January 5th, 2021]: Xiaomi has issued a fresh statement, promising a free fix to affected users.
“We are aware of the issue on some Mi A3 devices following a recent Android 11 update. We have since halted the rollout.
We kindly request users who experience this issue to visit any of the 2,000 plus service centers across the country nearer to you wherein a solution will be provided for free unconditionally (within or beyond warranty).
We regret the inconvenience this has brought about. As a brand committed to offering the best possible user experience, we will continuously improve our products and services.”
Xiaomi launched the Mi A3 (review) smartphone way back in August 2019. It arrived as an Android One device running stock Android 9.0 out of the box. Xiaomi released Android 10 update for the Mi A3 last March after multiple bugs and issues delayed it.
However, this time, the Mi A3 is hit with another software problem with the latest Android 11 that was rolled out earlier this week. After installing the new update, users reported that their phones were completely bricked, making them completely unresponsive. Xiaomi also acknowledged the problem and halted the rollout.
Android 11 update bricks Mi A3 phones
Affected users of Mi A3 complained that their phones didn’t turn on after installing the Android 11 update. As per a Reddit user, the device didn’t turn on the bootloader or wake up when it was connected to the PC. The bricking issue appears to be widespread and is not just limited to select users. Some Mi A3 users created a petition on Change.org requesting Xiaomi to fix the issue or provide a replacement for free due to the buggy Android 11 update.
Following the complaints, Xiaomi responded to the bricking issue saying, “It has come to our notice that a few users of Mi A3 are facing issues with the OTA update for Android 11. While the rollout has been stopped already at our end, our teams are working towards resolving the issue at the earliest. Customer experience is our topmost priority and we regret the inconvenience caused. We will keep all our users updated on the next steps.”
Mi A3 users who receive Android 11 update notification are advised to not download and install it. Being an Android One smartphone, the Mi A3 is supposed to receive speedy and bug-free updates but that’s not the case with the device. Hopefully, Xiaomi pulls off the software update and fixes the issue that made the Mi A3 brick. It’s unclear if the company will offer any compensation to affected users.